Back to my work

Citibank

I make financial copy feel useful first.

Space
Finance
Work
Digital copy and lifecycle copy
My part
I shaped the messaging
My primary Citibank project visual

Focus areas

FinanceLifecyclePlain language

What I made clear

Money decisions can feel dense. I wrote copy that helped people find the value, understand the next step, and feel more in control.

How I made it work

I paired plain language with a steady voice. Each line had to carry its weight, meet the moment, and keep the reader moving.

What changed

  • Sharper product and benefit messaging for consumer finance experiences.
  • A more human tone for regulated subject matter.
  • Copy that helped readers see what mattered and what to do next.

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